DHAT - Rockwall, TX - Horizon Rd

Dr took tricare for military thank you!!

N.D. Google

My visit to the office was fine. It was my telephone call to renew my medication. Left messages no call back. Called front desk to talk to someone. Long story short, we were on hold for 45min. And she didn’t want to help me until I had to get ugly with her. Don’t like that kind of service. Don’t expect good phone service , it’s not at this office!!

T.T. Google

Dr Sarles is sweet kind and cares about the patient. We did not chit chat about the weather I was sick and he fixed it. I am 76 so we do have problems as we get older. My surgery was so pleasant. I didn't have a Major one but enough to scare me Over done a d we t home with no cplications,pain .

C.W. Google

The staff at DHAT Rockwall are caring and wonderful people. In particular, Iselyn Bueno and Mashaer Rajan are exceptionally committed to the care of their patients. By way of example, My Son was diagnosed with Hepatitis C and was prescribed a medication that is approved for use by his insurance company (Blue Cross Blue Shield of Texas), but during the pre-approval process, BCBS would not approve the use of the medication. It took 3 months of appeals, peer to peer reviews and many phone calls from Iselyn and Mashaer, before BCBS finally relented and approved the use of the medication. Without the extreme persistence of both Iselyn and Mashaer, my son would still be untreated. I was quite surprised that these wonderful professionals were willing to spend months fighting on behalf of their patient and ultimately won the battle. It's a sad state of affairs that very busy health professionals have to spend months of their time fighting insurance companies instead of providing care to other patients in need. My sincere thanks to Iselyn and Mashaer for going way beyond the call of duty for my Son. Also, thanks to the other good people at DHAT for the wisdom and foresight to hire dedicated professionals.

J.C. Google

Thorough discussion and good information and follow up

S.H. Google