Patient Reviews
Patient Feedback
At Digestive Health Associates of Texas, we are a physician-led network with a patient-minded center. That means that no matter what, our patients come first. We value you, and we want you and your family to live as long and as comfortably as possible. When you visit our Dallas, TX or surrounding area offices, you can rest assured that your health is our number-one priority. But we also know that it's tough trying to find a GI doctor you love. We're happy to provide the below reviews so you can get to know what we're about from past and present patients who have been in your shoes. Once you review the below feedback, we'd love the chance to talk to you about how we can help you!
Reviews for Fistula Topics in Rockwall, TX
"Long and detailed-First, I’ve been nursing for 17 years. I’ve worked many places, including a pediatric clinic. I am writing this as a mother who happens to have experience with healthcare. I purposely made my daughter’s appointment just after lunch, and I had all needed items (insurance card, ID, etc) ready. Paperwork was easy and not overly time consuming. We were in the room within 20 mins. I try to be very thorough when explaining issues, and both the nurse/medical assistant and Dr Chan listened and responded compassionately. My biggest praise-my daughter is 15. I nurse at a school of 1-4th grade, and I’m constantly telling people I have to talk to the child as much as possible, not through an adult. Dr Chan politely told me she would be discussing as much as possible with my child, and only asking me the things she couldn’t answer. I could not have smiled harder; in my child’s eyes, her pain and issues were validated by her specialist at that moment. Dr Chan is very thorough and explained a plan of care to me and my child. My 15 year old absolutely hates needles, but with the lab 1 door down we were able to get it over quickly and the phlebotomist was extremely nice. The X-ray was right across the street and took about 30 mins on a walk in appointment! All in all, we had a detailed initial appointment, lab work, and a X-ray in less than 2.5 hrs. I was able to check the portal and since the appointment was on Friday, the X-ray results were added late Monday. The lab results had not been added, but Dr Chan has emailed several times through the portal checking on my child and notifying me of results up to this point. She is polite, patient, and professional. If I worked clinic again, from this side of the room I’d gladly work for her. I will (and have already) recommend her for any pedi GI needs."