At Digestive Health Associates of Texas, we are a physician-led network with a patient-minded center. That means that no matter what, our patients come first. We value you, and we want you and your family to live as long and as comfortably as possible. When you visit our Dallas, TX or surrounding area offices, you can rest assured that your health is our number-one priority. But we also know that it's tough trying to find a GI doctor you love. We're happy to provide the below reviews so you can get to know what we're about from past and present patients who have been in your shoes. Once you review the below feedback, we'd love the chance to talk to you about how we can help you!
"I would never write a review in the way this has been written. The nurses and receptionist are a little hard to deal with. I had to get their attention to wait on me. The office does not open until 8:30. If I try to call them, only the automated service answers and not a real person. How is it that when I call, that NOBODY is available to talk to? This does not make any sense at all. How is it possible that when I call right at 8:30 I can’t talk to anyone? I hate automated calls and being placed on hold. I think that they should be ready to answer phone calls at 8:30. When I went upstairs for my appointment, nobody was answering any phone calls and there was only one other person in the waiting room. Two people came in after I did and they were taken back before I did. Were they late for their appointment? The nurse and the receptionist still had not taken a phone call and I still had to get their attention. I feel that the nurse and the receptionist were not being truthful about being busy with phone calls. The person responsible for scheduling me another endoscopy told me that the endoscopy would be on a specific date and time. When I got home and looked at the paperwork? The date and time had changed and the person did not mention the change to me. That is not right for her to not let me know. My appointment with the PS went wonderful."
"I have had two appointments at this practice and have yet to see my doctor. The PA is very nice, but I am paying to see a doctor. Also, the telephone contact system for DHAT is very confusing, and it's very difficult to reach an individual office without going through a call center."
"Much time was spent with me and I actually felt as if I were being heard. I felt very comfortable and much compassion, understanding and empathy was shown."
"Love working with Dr Sammy and Jennifer that are great very detailed they know their stuff and they're extremely sweet and kind and their bedside manners is fantastic"
"Dr. Patel and Natalie Owens. Extremely professional, experienced, and empathic people. In an uncomfortable situation and uncertain outcomes. They earned my trust, will hopefully listen to their expertise for years to come. Thanks to you and all your staff. You guys really went above and beyond for me."
"Dr. Harris and her entire team at the Rowlett office and Baylor Scott and White Hospital are absolutely AMAZING! Everyone was patient, and caring. I was relieved that my mom was in good hands."
"Jennifer Miron is exceptional! She is thorough, professional, and caring. She makes you feel safe when making decisions. Everyone associated with Dr. Harris is incredible."
"The nurses or receptionists are extremely hard to deal with. The office does not open until 8:30. If I try to call them, only the automated service answers and not a real person. How is it that when I call, that I NOBODY is available to talk to? This does not make any sense at all. I truly believe that they don’t want to talk to patients! When I went upstairs for my appointment, nobody was answering any phone calls. When I was filling out paperwork, nobody was still not answering any calls. So the nurses and the receptionists were lying about they were busy taking calls. I should not be placed on hold for any reason!! I should not have to listen to a stupid automated call for thirty minutes or longer. It makes me wonder just what type of care that I will receive from this office when I am treated this way. They are being paid to do a job, and they are not doing it. If they don’t like their job, they need to leave or get fired."
"We had an appointment with the PA and we were very impressed that she was so knowledgeable about the condition my mother described. A regimen was prescribed and so far, so good! Thank you!"
"I was glad to have an opportunity to meet some of the staff prior to my upcoming appointment. We discussed questions that gave my daughter and I insight into updated procedures, treatment, and medicines. The information packet is helping me prepare for the procedure. It is also giving me an opportunity to contact the office should I need additional information. I know the staff will helpful and personable."
"This is the first time I've been to Digestive Health. I was very pleased with the whole experience. Jennifer, the PA, was very pleasant and explained everything thoroughly. Genesis scheduled my procedure and also explained the process. Thanks all."
"Have always had a great experience with my appointments at DHAT. They are very professional and I have never had to wait forever for my appointment - they have actually seen me early a couple of times! They are thorough and good about reviewing any tests or labs I have had and coming up with a good game plan and more tests if need be."
"Very kind and courteous people, caring for your needs explains in definition so you can understand. The people are just amazing. I recommend this place to anybody and everybody that needs procedures done"
"Have the greatest faith in DHAT care. I have been using them for many years. Dr. Hakert awlys takes the time to answer any concerns/questions I might have."
"Dr Hackert is always willing to listen and truly discuss all possibilities for treatment. I originally went to Dr Hackert for my first Colonoscopy. After some more issues he determined I had other issues that he has treated and always with concern and a smile. I am very happy and recommend him highly to others."
"I appreciated the atmosphere and the staff pleasant friendly personalities in checking. Their attention made me comfortable. Jennifer was awesome in taking ownership of my care."
"Dr. Hackert is great at what he does. He is very knowledgeable and professional but what resonates with me most is that he listens. I returned to him after several years of not having adequate insurance because of these reasons."
"I've been going to DHAT since 2014, originally seeing only Dr. Arslanlar, but now seeing his P.A., Jennifer Miron, whom I love! The staff is kind, the office is NEVER packed, and the entire check-in and checkout process is easy. The doctors are quick to respond via the patient portal too. If it hadn't been for Jennifer taking her time during my visit after a hospitalization last year, I could have gone many years not knowing I had a condition that I'm now able to slow down the progression of with medicine. I may never have to even worry about the worst case scenario now that we're aware of it. I've already referred two people to DHAT."
"Dr. James Hakert is a very personable and helpful doctor. He listens and cares about my concerns and helps me find the best way to treat my health issues."
"The staff is very friendly and helpful. The wait time was less than 5 minutes. The practitioner took her time with me. She genuinely cared about me and my care. I highly recommend DHAT."
"Dr Patell & Jennifer are the best! They take care of me like a family member! That says it all…..thanks so much for always following up and even calling me at home to see how I am doing! ~Elizabeth"
"Dr. Hakert is a wonderful doctor. He is one of the few doctors that take the time to listen then resolve your issues. He knows his stuff! I highly recommend him."
"I've been going to DHAT since 2014, originally seeing only Dr. Arslanlar, but now seeing his P.A., Jennifer Miron, whom I love! The staff is kind, the office is NEVER packed, and the entire check-in and checkout process is easy. The doctors are quick to respond via the patient portal too. If it hadn't been for Jennifer taking her time during my visit after a hospitalization last year, I could have gone many years not knowing I had a condition that I'm now able to slow down the progression of with medicine. I may never have to even worry about the worst case scenario now that we're aware of it. I've already referred two people to DHAT."
"Dr. Hakert is knowledgeable, kind and easy to talk to about embarrassing topics. Feel safe in his care. My husband and I have both have been his patients for many years."
"I was diagnosed with a gastro parasite on July 16 after 2 weeks of lab tests. I got an appointment with Jennifer , Dr Arslanler’s PA at DHAT saw me 3 days later. Meds decided on. Diet. Follow up to come. Pleasant experience for a painful event."
"Doctor Hakert is amazing and wonderful. He is very knowledgeable and experienced in his field you can rest assure that your patient care is in the best of hands."
"DHAT offers me The perfect combination of concern, thoroughness, professionalism, and straightforward communication that inspires me To believe that I am receiving the best digestive healthcare available."
"Dr. Hackert is compassionate, patient and knowledgeable. He is easy to talk to, seems concerned and involves his patients in the plan of care as well - a “team” approach. I would highly recommend!"
"This has been the best experience for me! The staff is very friendly. Carolyn, my therapist, is attentive to my goals and very helpful in helping me achieve my goals. I highly recommend this place!"
"Dr Hakert is a true professional and has great bedside manner with his patients. I’ve had some bad experiences in the past with Drs but everyone here is kind and informative. Communication goes a long way!"
"Excellent experience! Dr. Odstricil and the entire staff at the surgical center were friendly, compassionate, and made me feel so at ease. I would recommend them to everyone."
"When we arrived the waiting area was empty. No long wait. We filled out information quickly and after only a few minutes we taken back to an exam room. The attendant was kind and efficient. We were pleased with the concern and conversation with the doctor. We left with all the information we needed to prepare for our procedure. How that turns out is yet to be."
"My experience with DHAT was as much as expected, everyone that I dealt with was very pleasant and professional, I would definitely refer them above all others I have dealt with in the past."
"Very professional team and Dr Manta is excellent 👍 BUT they wrongly billed me $100 for a missed appointment that I called ahead to cancel due to my job. They did drop it after much effort on my part."
"I personally visited Dr. Lange and he is an amazing doctor. He has wonderful bedside manner and will take his time sitting just to answer your questions, even if their off subject. The office staff are wonderful and warm. I've always hated cold feeling visits to the doctor and feeling rushed."